FAQ
Frequently Asked Questions
How long does shipping take?
Orders are processed within 1–3 business days. Delivery time depends on the product and the warehouse it ships from — the estimate is shown on the product page and at checkout. You'll receive a tracking link by email as soon as your order ships.
Do you ship with tracking?
Yes, every order ships with tracking. If you haven't received your tracking email within 3 business days, check your spam folder or email us.
What is your return policy?
Every order is covered by our 30-day money-back guarantee. If something isn't right, email us within 30 days of delivery with your order number and we'll make it right.
What if my item arrives damaged or faulty?
Email us a photo and your order number and we'll send a free replacement or a full refund.
Do your electrical products work in the US?
Yes. Our styling tools and devices ship with a US plug. Voltage details are listed on each product page.
Can I change or cancel my order?
Yes, free of charge before it ships. Just email us your order number as soon as possible.
Is checkout secure?
Yes. Payments are processed through Shopify's encrypted checkout — we never see or store your card details.
How can I contact you?
Email us at support@novarae.store. We reply to every message within 24 hours, Monday to Friday.
SENAN SHABANOV LTD · Company Number 17435959
128 City Road, London, EC1V 2NX, United Kingdom