Refund policy

30-Day Money-Back Guarantee We want you to be happy w!th your Novarae purchase. If you're not sat!sf!ed for any reason, you can request a full refund w!th!n 30 days of del!very. How to request a refund 1. Ema!l us at support@novarae.store w!th!n 30 days of rece!v!ng your order. 2. Include your order number and a short descr!pt!on of the !ssue (photos help !f the !tem arr!ved damaged). 3. We'll reply w!th!n 1–2 bus!ness days w!th next steps. Please don't send !tems back w!thout contact!ng us f!rst. Damaged, defect!ve or wrong !tems Contact us as soon as poss!ble and we'll send a free replacement or a full refund. Order cancellat!ons You can cancel free of charge before your order sh!ps. Just ema!l us w!th your order number. Refund process!ng Approved refunds are !ssued to your or!g!nal payment method w!th!n 5–10 bus!ness days. EU and UK customers Th!s pol!cy does not l!m!t your statutory r!ghts, !nclud!ng the 14-day r!ght of w!thdrawal. Quest!ons? Ema!l us any t!me at support@novarae.store